How can we help you?
Once you have found the product you want to buy, just follow the steps below:
- Click on ADD TO CART to add this product to your cart
- Click on Cart in the top right corner
- Click on CHECKOUT
At Checkout page, please follow the steps below
- Register an account or Login into your existing account by entering your Email and password
- Enter your shipping/billing information, ensuring your address is complete and accurate
- Choose Delivery Method
- Door Delivery or Pickup Station
- Choose your preferred Payment Method
- Click on CONFIRM ORDER to complete your order.
Once your order is placed, we will either automatically confirm it, or we will call you for confirmation in case we need more details. (Please note that this confirmation is a mandatory step before we ship your order)
We'll send you an email once your order has been confirmed.
You can check the status of your order anytime by following the simple steps below:
Log in to your Aroma Exclusive account
Click on My Account in the top right corner of the Aroma Exclusive homepage (Your name will appear here if you're logged in)
Click on Orders on the left panel
Click to see more details of the item
This will show the status of your product
Yes. We are committed to offering our customers only 100% genuine and original products. We make a lot of effort to ensure all products listed on aromaexclusive.com is quality and supplied from the brands
From the time of payment, your order life circle starts. The time it takes to be delivered depends on your location and from which store it was shipped. Our standard delivery period is 24 hours for orders within Lagos and 2 to 5 days for other states in Nigeria
Same day delivery is available for orders made before 12 noon in Lagos and Abuja
You can check the status of your order by emailing us. Please also check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.
All claims for shortages or damages must be reported to Customer Service within 72 hours of delivery and will be resolved within 7 working days. We may insist that you send a picture of the damaged product or return it to us before any action can be taken. For defective items, on receipt of the item, it will be reviewed by our Quality Assurance Unit to verify claims and feedback will be given within 7 working days. Please contact Aroma customer service by email at hello@aromaexclusive.com or by phone at 08174040404 from Monday to Saturday, from 9 am to 6 pm.
If you have requested a refund or an exchange on a returned item, it will be processed within 5-7 working days upon receipt of the returned product.
All refunds will be issued in the same method of payment as the original payment.
Shipping fees are not refundable once the order has shipped.
Promotional Terms & Conditions: When promotional items are included in the original transaction, it MUST be returned along with the order or the value of the promotional item will be deducted from the refund amount
Shipping in Lagos is FREE for some other and cost effective for some, while charges for other states in Nigeria are displayed on our ‘Delivery information” page. Shipping cost remains the same irrespective of the volume or quantity ordered anywhere in Nigeria.
In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent to you and provide us with the requested information in order to continue processing your order.
Yes, Aromaexclusive.com takes the security of our customer's information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned daily by Norton (a VeriSign Company) to ensure it is safe and secure to shop in our site.
1. Pay on delivery by cash or POS 2. Online transfer 3. Cash deposit into our account 4. Online payment with your Mastercard, Visa, Verve and Interswith debit Cards
